Please read the following Terms and Conditions carefully. If you have any questions, please email mail@equestrianjewellers.co.uk.

• Placing an order
• Paying for your order
• Cancelling an order
• Delivering your order
• Returns and refunds
• Availability of the website
• Registering a complaint
• Your statutory rights
• Other important terms
• Website terms & conditions of use

Placing an order

You can place orders using our online ordering facility. You can review your selections in your shopping basket and make changes before submitting an order to us. You can review your order and make changes to it, including the delivery address, prior to shipment.

When you submit an order and it is accepted, you enter into a contract to buy the goods and services selected from us on these Terms and Conditions. Details of when and how you can cancel an order are set out below. We reserve the right to decline any order.

Goods and services are subject to availability. In the event that we are unable to supply an item or a service you have selected, we may offer an alternative. We will contact you about this first. If the alternative is not suitable then, where appropriate, a full refund will be given.

All prices quoted are inclusive of Value Added Tax (VAT).

Paying for your order

When you place an order online please ensure you provide us with:

• Details of your payment card (credit or debit card). Without a valid payment card we can’t process your order
• An email address so that we can send you an order acknowledgement by email
• A daytime contact telephone number in case we need to contact you about your order.

When you place an order by telephone please ensure you provide us with:

• Details of your payment card (credit or debit card). Without a valid payment card we can’t process your order
• A home address
• An email address
• A daytime contact telephone number in case we need to contact you about your order.

Please note there is a 2% charge for all credit card payments.

Cancelling an order

If you wish to cancel an order, please contact our team as soon as possible by email to mail@equestrianjewellers.co.uk or by telephone on 01562 777945  or  07717 092475. Emails and phone calls will be answered between 9am and 9pm, every day including weekends.

As we aim to process orders placed during normal working hours on a weekday on the same day, it may not always be possible to prevent your order from being prepared and dispatched. If your order has already been dispatched, you may be able to return the items to us in accordance with our returns policy (see below).

If we receive notice of your cancellation in sufficient time we will cancel the order and if payment has been taken we will have your payment card credited with the amount.

Delivering your order

United Kingdom orders

We aim to deliver all UK orders by Royal Mail Special Delivery so that, subject to when you placed your order, you should receive them within 48 hours, always allowing for weekends and bank holidays. If you are ordering an item for a particular date, for example, for a birthday present, please try to give us three to four days’ notice to make sure you receive the goods in time.

European Union and International Orders

We aim to deliver all European Union and International Orders by International Signed For or Royal Mail Airsure® so that, subject to when you placed your order, you should receive them within 2 – 6 working days’, always allowing for weekends and bank holidays. If you are ordering an item for a particular date, for example, for a birthday present, please try to give us 1-2 weeks’ notice to make sure you receive the goods in time.

Please ensure:

• The delivery address and in particular the house name or number and the postcode are correct
• Someone is available to receive and sign for your item(s).
• The terms as to delivery charges and times form part of these Terms & Conditions as if they were set out in full here.
• All risk in the goods you order passes to you when they are delivered to the delivery address you have chosen.

Returns and refunds

If you would like to return your item(s) because they are damaged or unsatisfactory, then please inform us within 14 days of purchase.

• Email to: mail@equestrianjewellers.co.uk
• Phone 01562777945  or 07717 092475
• Between 9am and 9pm every day.
• Your payment card will be credited with the refund. For the full amount of your purchase including postage (please note: that if you are returning your items because you have changed your mind about the item(s) then you will be refunded the cost of the item(s) minus the original postage costs).

If you want to return your item(s) because you have changed your mind, then please inform us and return the unused item(s) to us with proof of purchase within 7 working days. You must ensure that you send your item back via a suitable postage method that is traceable and the item is covered for any loss or damage. If you are sending your item from the UK then we strongly advise you to use Royal Mail Special Delivery. This cost is to be fully covered by the customer. We only refund items that have been returned safely by the client. 

Bespoke orders - Any items that are not classed as stock items such as gold or stone set jewellery or if an item is made to a particular size to suit a client then this is classed as a bespoke / tailored item and is none retunable / refundable in line with the Distance Selling Regulations 2014. 

For hygiene reasons we don’t not accept earring returns in line with the Distance Selling Regulations 2014.

Availability of the website

Although we aim to offer you the best service possible, we cannot guarantee that the website will be available all the time or that the service will be fault free. If a fault occurs, please report it to us at mail@equestrianjewellers.co.uk and we will deal with the fault as soon as we reasonably can.

On occasion our website may not be available or access may be restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. If our website is unavailable, our usual order and cancellation deadlines will still apply; please continue to notify us of changes to your order via email or telephone.

Registering a complaint

Should you wish to complain, please email mail@equestrianjewellers.co.uk.

Your statutory rights

If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are of satisfactory quality and fit for their purpose).

It is important for you to know that nothing in these Terms and Conditions affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

Other important terms

We may update or amend these Terms and Conditions from time to time to comply with law or changes in business requirements. Any changes will be shown on our website.

By placing an order with us you confirm you have read, understood and accept the Terms and Conditions then in force. If you do not agree to any of the Terms and Conditions, do not place your order.

These Terms and Conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, you and we submit to the exclusive jurisdiction of the English courts.

Website terms & conditions of use

This website is owned and operated by Christopher Robert Stead Trading as Equestrian Jewellers Online. In these terms and conditions ‘County Equestrian Jewellers’, ‘our’, ‘us’ or ‘we’ refers to Christopher Robert Stead Trading as Equestrian Jewellers Online. ‘You’ refers to the user or viewer of our website.

These terms and conditions together with our Privacy Policy govern your use of the website content under the domain name www.equestrianjewellers.co.uk and www.equestrianjewellers.com and other associated URLs (‘the Site’) and any correspondence by email between County Equestrian Jewellers and you. They do not apply to the purchase of any goods or services featured on the Site.

If you continue to browse and use this Site you are agreeing to comply with and be bound by these terms and conditions of use.

The use of this website is subject to the following terms and conditions of use:

1. Ownership

All copyright, designs, graphical and text arrangements, logos, trademarks, database rights and any other intellectual property rights in the Site are owned by County Equestrian Jewellers or licensed to County Equestrian Jewellers by a third party. You may view, print or copy any part of this Site for your own personal use, but otherwise you are not allowed to copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without the prior written permission of County Equestrian Jewellers.

2. Use

The content of the pages of the Site is for your general information and use only.

It is your responsibility to ensure that the details you give to us while using this Site are accurate, and that you have sufficient funds to cover the cost of any goods or services you purchase through the Site.

The Site is intended for your personal non-commercial use only. Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for commercial benefit is taken seriously and we will take any action necessary to protect the Site from such activities. Damages may not be an adequate remedy for any such infringement. Unauthorised use of this Site may also constitute a criminal offence.

We may send you account log in details to access the history of orders placed by you through the Site. It is your responsibility to maintain the confidentiality of these details and to take appropriate steps to restrict access to your computer to prevent unauthorised access to your information. You must inform us immediately if you have reason to believe that any account log in details are being used in an unauthorised manner.

3. Access and Liability

We aim to ensure that your access to the Site is uninterrupted and error free. However, on occasion technical matters may arise that are beyond our control. We cannot guarantee the availability of the Site all times, that defects will be remedied and that the Site or the server that makes the Site available are virus free. Occasionally access may be suspended or restricted to enable us to repair, maintain or update the Site.

To the fullest extent permitted by law, County Equestrian Jewellers accepts no liability whatsoever for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using the Site and disclaims liability for any loss, wasted expenditure, corruption or destruction of data howsoever caused arising directly or indirectly from the use and content of the Site.

4. Content and Liability

Every effort is taken to ensure the Site is accurate and up to date. However no representation or warranty (whether express or implied) is made as to the accuracy or completeness of the Site and information contained on the Site. All liability to you in respect of the Site, its content and your use of the same, are excluded to the fullest extent permitted by law.

This disclaimer does not affect your statutory rights in respect of any products or services that you purchase from the Site.

You are responsible for deciding whether or not to purchase any goods or services available through the Site.

We aim to correct errors and omissions in the content of the Site as soon as possible. However, on occasion there may be an error in the price or type of product or service shown. In such an event we reserve the right to cancel any contract you may have entered through the Site and offer you a refund. These terms do not exclude our liability if any to you for personal injury or death resulting from our negligence or fraud.

5. External Links

From time to time we may provide links on the Site to other, third party websites. These links are provided for your convenience to provide further information and when activated, take you out of the Site. They do not signify that we endorse those website(s). We have no responsibility for the content of the linked website(s) and are not liable for any loss or damage you may suffer by using them.

6. Data Protection and Privacy

Any details which you provide to us from which you can be identified will be processed and used in accordance with our Privacy Policy.

7. Changes to these Terms and Conditions

We may amend these terms and conditions from time to time without notice to you. Please check this webpage regularly to ensure you are aware of any changes as you will be bound by them.

8. Governing Law and Jurisdiction

Your use of the Site and any dispute arising out of such use of the website is subject to the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction to determine on any dispute between us and you.