Customer Information

Do I get any guarantee with my jewellery?
All of County Equestrian Jewellers products come with a one year guarantee; if it breaks we can repair or replace it.

I’m buying this as a gift but I’m not sure if it will fit, can you alter sizes of things?
If you buy a product for a gift and it turns out to be the wrong size then County Equestrian Jewellers are able to resize rings and bracelets, however there will be a slight postage charge applied.

I visited the County Equestrian Jewellers stand at a show previously and saw an item I liked, I’ve now decided to buy it but I can’t see it on your website, can I still buy it?
You will most likely be able to purchase the item as we don’t have pictures for all of our items yet, therefore we don’t always put it straight on the website. A number of our items are also one offs, so they may not always be available but we will always try to accommodate your requirements.

What is the jewellery made of?
All of our equestrian jewellery is available in either stirling silver , 9ct gold, 18ct gold, rose gold and white gold and are hallmarked where appropriate.

How will my order be delivered?
We send our jewellery in presentation boxes in quilted envelopes via Royal Mail. Everything needs to be signed for and our postages rates are below:
Orders under £30 - £3.50
Orders over £30 - £6
Orders over £150 - Free delivery

Can I have my jewellery engraved?
If the size of the jewellery permits then we are able to get our products engraved. A small fee will be applied.

How do I order?
You can order via telephone or email however a payment will be needed before we can make or dispatch your product.